Hail A Taxi


Effective Date: 10/17/2019 HAT(HAIL A TAXI) collects information about you and process it as follow:

Scope and Application

This U.S. Driver/Rider Privacy Statement (“Statement”) applies to all Drivers/Riders that use HAT platform under license (Drivers)

Collection of Information

HAT may collect personal information from or about you when you become a Driver/Rider, including location data, which information may be stored, processed, and/or accessed by HAT, as well as the city of Dekalb, for business purposes, including for ting, lead generation, service development and improvement, analytics, industry and market research, and such other purposes consistent with HAT and its Affiliates’ legitimate business needs. By submitting information to HAT you consent to such collection and use of personal data.

Disclosure of Driver/Rider Information to Third Parties

Subject to all applicable laws, HAT may provide to a third party any information (including personal data and any HAT Data) about Drivers/Riders provided hereunder if: (a) there is a complaint, dispute or conflict, including an accident, relating to a Driver/Rider; (b) it is necessary to enforce the terms of the Driver/Rider agreement; (c) it is required, in HAT’s sole discretion, by applicable law, regulation, ordinance, license, or operating agreement; (d) it is necessary, in HAT’s sole discretion, to protect the safety, rights, property, or security of HAT, the HAT Services, or any third party; to detect, prevent or otherwise address fraud, security or technical issues; and/or to prevent or stop activity which HAT, in its sole discretion, considers to be, or to pose a risk of being, illegal, unethical, or legally actionable.

Location-Based Services Consent

You would consent to HAT’s use of location-based services and expressly waive and release HAT from any and all liability, claims, causes of action or damages arising from your use of the HAT Services, or in any way relating to the use of the precise location and other location-based services.


Hail A Taxi will write events on your calendar to remind you and also confirm your ride. We'll ask your permission, please follow the app instructions.

Firearm policy

To ensure that everyone has a safe and reliable ride, HAT prohibits riders and drivers from carrying firearms of any kind in a vehicle under the name of the business. Violators may lose access to HAT.

Non-Discrimination Policy

HAT seeks to offer the highest quality transportation options. HAT therefore prohibit discrimination against anyone based on race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable federal or state law. Such discrimination includes, but is not limited to, refusing to provide or accept services based on any of these characteristics. Any rider or driver found to have violated this prohibition will be banned from HAT. Please report us if you ever experience any of those.

Service Animal Policy (U.S.)

State and federal law prohibit driver-partners from denying service to riders with service animals because of the service animals, and from otherwise discriminating against riders with service animals.

What is a Service Animal?

A service animal is an animal that is trained to work or perform tasks for an individual with a disability. The law provides that there are only two questions that a driver-partner may ask to confirm that a rider’s animal is a service animal: (1) Is the animal required because of a disability? And, (2) What work or task has the animal been trained to perform? The driver-partner may not request that the rider present documentation proving that the rider’s animal is a service animal. There is no requirement that a service animal wear a tag, be registered, or display any kind of proof that it is a service animal.

Legal Obligations of Driver-Partners

Drivers have a legal obligation to provide service to riders with service animals. Eve8n if the driver has allergies, religious objections, or a generalized fear of animals.

Consequences for Refusal to Transport a Rider with a Service Animal

If HAT determines that a driver-partner knowingly refused to transport a rider with a service animal because of the service animal, the driver will be permanently banned from HAT. HAT shall make this determination in its sole discretion following a review of the incident. If HAT receives plausible complaints on more than one occasion from riders that a particular driver refused to transport a rider with a service animal, that driver-partner will be permanently prevented from working with us.

How to Report a Service Animal Complaint

If a rider has an issue related to his or her service animal—including issues regarding ride cancellations, harassment, or improper cleaning fees—the rider can report the issue to HAT. Once a rider submits a service animal complaint, HAT will investigate the issue and take appropriate action in accordance with our Technology Services Agreement and this Service Animal Policy. We will then make a reasonable and good faith effort to notify the rider within two weeks of the outcome of the investigation and the actions taken. To file a complaint you can call us and talk to the manager or simply send us an email at Hailataxidekalb@gmail.com.

Rights of Riders with Service Animals

A rider will be refunded any charges imposed because a driver-partner denied a Rider service because of a service animal. A rider will be provided a credit of $25 for each instance in which a driver-partner’s contractual relationship with HAT is terminated as the result of a report that the driver-partner refused to transport the rider because of a service animal. The driver would have to pay that $25 fine.

Cleaning Fees

Riders cannot be charged cleaning fees for shedding by their service animals. Riders will be refunded any cleaning fees charged for shedding by their service animals. A rider will not be charged for the first or second reported mess involving a service animal’s bodily fluids. A rider can be charged for the third reported mess involving a service animal’s bodily fluids. The rider may contest that such a mess occurred by responding to the fee notification email to notify customer support. If a rider contests the cleaning fee, HAT will make a reasonable good faith effort to determine whether a mess occurred.

Zero Tolerance Policy

HAT does not tolerate driving under the influence of alcohol or drugs by drivers. If you believe your driver may be under the influence of drugs or alcohol, please have the driver END THE TRIP IMMEDIATELY. After the driver has ended the trip, please report any feedback by calling us. You can also email us at Hailataxidekalb@gmail.com.


We want HAT to be enjoyable and safe for everyone. These ground rules are designed to ensure that riders and drivers have a great ride when using HAT.

Respect each other

Treat your riders and drivers as you would like to be treated yourself: with respect. Always try to be on time. It’s common courtesy not to shout, swear or slam the car door. And by tidying up after yourself — whether it’s taking your trash home or cleaning up a spilled drink — you’ll keep the car in good condition and ensure the next person has a pleasant ride, too. Most important of all, remember that when you use HAT you will meet people who may look different or think differently from you. Please respect those differences. We want everyone to feel welcome when they call HAT.

Give riders and drivers some personal space

We all value our personal space and privacy. It’s OK to chat with other people in the car. But please don’t comment on someone’s appearance or ask whether they are single. As a passenger, if you need to make a phone call, keep your voice down to avoid disturbing your driver or other riders. And don’t touch or flirt with other people in the car. As a reminder, HAT has a no sex rule. That’s no sexual conduct between drivers and riders, no matter what.

Safety first

Please ensure that you follow the local law. Whether you’re in the front or the back seat buckle up when you get into the car. Of course, drivers have a particular responsibility when it comes to safety at HAT. That means keeping to the speed limit; not texting while driving; always using a phone mount; and never driving under the influence of alcohol or drugs. And if you’re driving and feel tired, take a break.

Children must be supervised

If your child needs a ride, a parent or guardian must be with them at all times.

Lose access to HAT as a rider

Damaging anyone’s property. For example, damaging the car, breaking or vandalizing a phone, intentionally spilling food or drink, smoking, or vomiting due to excessive alcohol consumption. In order to keep the cars clean, there could be a $30 fines it a rider vomits in the car or spills food or drink. Physical contact with the driver or fellow riders. As our community guidelines make clear, you shouldn’t touch or flirt with other people in the car. As a reminder, HAT has a no sex rule. That’s no sexual conduct with drivers or fellow riders, no matter what. And you should never hit or otherwise hurt a driver or fellow passenger. Use of inappropriate and abusive language or gestures. For example, asking overly personal questions, using verbal threats, and making comments or gestures that are aggressive, sexual, discriminatory, or disrespectful. Unwanted contact with the driver or fellow passenger after the trip is over. For example, texting, calling, or visiting someone in person after a ride has been completed. This means that your phone number stays anonymous and is never given to the driver. Breaking the local law while using HAT. For example, bringing open containers of alcohol or drugs into the car; traveling in large groups that exceed the number of seat belts in the car; asking drivers to break local traffic laws such as speed limits; or using HAT to commit a crime, including drug and human trafficking or the sexual exploitation of children. If we are made aware of this type of problematic behavior, we may contact you so we can investigate them. Depending on the nature of the concern, we may put a hold on your account during our investigation. If the issues raised are serious or a repeat offense, or you refuse to cooperate, you may lose access to HAT. Any behavior involving violence, sexual misconduct, harassment, discrimination, or illegal activity while using HAT can result in the immediate loss of access to your account. Additionally, when law enforcement is involved, we will cooperate with their investigation in accordance with our Law Enforcement Guidelines.

Terms of Use

As a rider, you agree to our Terms of Use when you sign up for your account. We may take action against you for violating these terms, including permanently closing your account. For example the failure to maintain accurate, complete, and up-to-date account information, including having an invalid or expired payment method on file; allowing a person who does not meet the minimum age requirement to use your account while unaccompanied, or if you don’t meet that age requirement yourself.

Fraud or Illegitimate Behavior

Fraudulent or illegitimate behavior undermines the trust on which HAT is built. We may deactivate any account(s) associated with this type of activity, including: abusing promotions; collusion between rider and driver; disputing fares for fraudulent or illegitimate reasons; or duplicate accounts.

Cancellation Rate

A driver cancellation is when you pay a deposit for a trip and then cancel the trip. How is my cancellation rate calculated? The deposit money that riders paid to HAT is not refundable.

Payment types

We accept cash and also credit cards and1 debit cards. We might ask for a valid ID if you pay with a card and it should match the name on the card. The driver might ask the costumer to make a deposit for a ride if necessary. The driver should always charge the riders before starting a trip. The driver is responsible for collecting the money from the costumers and also reporting them to the business.

Driver payment

We charge about $200 a week for car rentals if a driver needs a car. It could change depending on the car the company provides. The driver is responsible for stone/lost car key. We charge 30% of all fares a driver picks up. Cars should be newer than 2007. Hail A Taxi is not responsible for the insurance of drivers with personal cars. It's the driver's responsibility to comply with the laws of the City of Dekalb. The driver who signed this form is the only person driving the car with VIN number that the company will assign to the driver

Unacceptable Activities

To maintain the transparency and safety of each trip for all users, activities conducted outside of HAT system — like anonymous pickups — are prohibited. To keep up with the high quality, drivers might be fired if the company receives bad feedbacks from costumers.


The driver of any taxicab or livery shall, upon demand by the passenger, render to such passenger a receipt for the amount charged, on which shall be the name of the owner, license number or motor number, amount of charges, date of transaction, place, of origin, place of destination and the driver's signature.


It shall be unlawful for any person to refuse to pay the legal fare of any of the vehicles mentioned in this Chapter after having hired the same, and it shall be unlawful for any person to hire any vehicle herein defined, with intent to defraud the person from who it is hired, of the value of such service. By using this web app, the Driver/Rider agrees these conditions.